Effective Date: 10/15/2026

At Knotty Dogs Mobile Grooming, we value your trust and respect your privacy. We are committed to protecting the personal information you share with us when visiting our website, contacting us, or scheduling grooming services.
This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it.

1. Information We Collect
We may collect personal information that you voluntarily provide when contacting us, requesting information, or scheduling an appointment.
This information may include:

Your name
Email address
Phone number
Home or service address
Your dog's name, breed, age, and grooming needs
Information about your dog's health, behavior, or special care requirements that you choose to share
Appointment details and communication history

We may also automatically collect certain non-personal information when you visit our website, including your IP address, browser type, device information, pages visited, and general website activity.

2. How We Use Your Information
We use the information we collect to:

Respond to inquiries and communicate with you
Schedule, confirm, and manage grooming appointments
Provide personalized grooming services for your dog
Accommodate special grooming needs or requests
Send appointment reminders and service-related updates
Improve our website, services, and customer experience
Maintain business records and fulfill applicable legal obligations

We may also send promotional communications if you have opted in to receive them. You may unsubscribe from marketing emails at any time.

3. Online Booking and Third-Party Services
Our website may direct you to an external booking platform to schedule grooming appointments.
When you use this platform, you may be asked to provide additional information, including contact details, pet information, and payment information.
These third-party services operate under their own privacy policies and security practices. We encourage you to review their policies before submitting personal or payment information.
We may receive appointment and customer information from our booking provider as necessary to deliver our services.

4. Website Hosting and Data Security
Our website is hosted through Wix, which provides the online platform that allows us to share information about our business and communicate with visitors.
Information submitted through our website may be stored and processed through Wix and other service providers that support our business operations.
We take reasonable precautions to protect personal information against unauthorized access, misuse, disclosure, or alteration.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, improve performance, and better understand how visitors interact with our content.
These technologies may collect information such as browser type, device information, pages viewed, and general browsing activity.
Some cookies are necessary for the website to function properly, while others may be used for analytics or additional features.
You can manage cookies through your browser settings and, where available, our website's cookie preferences.

6. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers when necessary to operate our business, including website hosting, appointment scheduling, payment processing, and communication services.
We may also disclose information when required by law, to protect our legal rights, or to prevent fraud or other unlawful activity.

7. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.
When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable laws and legitimate business recordkeeping requirements.
You may also opt out of promotional communications at any time.
To make a privacy-related request, please contact us using the information below.

9. Third-Party Websites
Our website may contain links to external websites or services, including our online booking provider.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy
Our website and services are intended for adults seeking professional pet grooming services.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website features, or applicable laws.
Any updates will be posted on this page with a revised effective date.

12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Knotty Dogs Mobile Grooming
Pawleys Island, South Carolina

Serving Pawleys Island, Murrells Inlet, Georgetown, McClellanville, and surrounding communities.